Global Elite

Compensation

Full Description

Job Title: Customer Benefits Representative (100% Work from Home) Company Overview: Global Elite is a leading provider of customer service solutions, dedicated to delivering exceptional support and benefits assistance to clients nationwide. With a commitment to innovation and employee well-being, we have transitioned to a fully remote work environment, empowering our team members to balance professional success with personal life. Role Overview: As a Customer Benefits Representative, you will play a vital role in assisting both existing and prospective customers with their benefits inquiries and needs. This position is designed for enthusiastic individuals who are passionate about providing excellent service while enjoying the flexibility of a remote work setting. What You'll Do: - You will respond promptly and professionally to customer inquiries regarding benefits. - You will assist customers in understanding and utilizing their benefits effectively. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members to resolve complex customer issues. - You will stay informed about product updates and policy changes to provide accurate information. - You will contribute to continuous improvement initiatives to enhance customer satisfaction. - You will manage multiple customer interactions efficiently in a virtual environment. What You Bring: - You bring at least 2 years of experience in customer service or benefits administration. - You have strong communication skills, both verbal and written. - You possess excellent problem-solving abilities and attention to detail. - You are comfortable working independently in a remote setting. - You have proficiency with basic computer applications and CRM software. Bonus Points If You Have: - Experience working in a fully remote customer service role. - Knowledge of benefits programs and insurance policies. - Bilingual abilities to assist a diverse customer base. - Familiarity with virtual communication tools and platforms. What We Offer: - We offer a competitive salary with performance-based incentives. - We offer flexible work hours to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive company culture. - We offer the convenience and comfort of working from home. Ready to Apply? Submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the Customer Benefits Representative role at Global Elite. We look forward to hearing from you!