Global Elite

Compensation

Full Description

Job Title: Customer Benefits Representative (100% Work from Home) Company Overview: Global Elite is a leading provider of customer service solutions, dedicated to delivering exceptional support and benefits assistance to clients nationwide. With a commitment to innovation and employee well-being, we have transitioned to a fully virtual work environment, empowering our team members to balance professional success with personal life. Role Overview: As a Customer Benefits Representative, you will play a crucial role in assisting both existing and prospective customers with their benefits inquiries and needs. This position is designed for enthusiastic individuals who thrive in a remote work setting and are passionate about providing outstanding customer service. What You'll Do: - You will respond promptly and professionally to customer inquiries regarding benefits. - You will assist customers in understanding and utilizing their benefits effectively. - You will maintain accurate records of customer interactions and transactions. - You will collaborate with team members to resolve complex customer issues. - You will stay informed about product updates and policy changes to provide accurate information. - You will contribute to continuous improvement initiatives to enhance customer experience. - You will manage multiple customer interactions efficiently in a virtual environment. What You Bring: - You bring at least 2 years of experience in customer service or benefits administration. - You have excellent communication skills, both verbal and written. - You are proficient with virtual communication tools and CRM software. - You possess strong problem-solving abilities and attention to detail. - You are self-motivated and comfortable working independently from home. Bonus Points If You Have: - Experience working in a remote customer service role. - Knowledge of benefits programs and insurance policies. - Bilingual abilities to assist a diverse customer base. - Familiarity with data entry and record-keeping best practices. What We Offer: - We offer a fully remote work environment to support work-life balance. - We offer competitive compensation with opportunities for performance bonuses. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive company culture. - We offer flexible scheduling to accommodate your personal needs. Ready to Apply? Submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for the Customer Benefits Representative role at Global Elite. We look forward to hearing from you!