Glia

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Glia is the leading AI customer service solution for banks and credit unions, providing innovative solutions that enhance customer engagement and operational efficiency. The Solutions Architect role involves collaborating with clients to implement these solutions and delivering exceptional customer experiences. Responsibilities • Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges • Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives • Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders • Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards • Educate and mentor remote teams, ensuring adherence to solution designs and best practices • Communicate complex technical concepts effectively to both technical and non-technical stakeholders Skills • 5+ years of client-facing development experience, with a strong emphasis on solution architecture and design • Experience or familiarity with core banking systems is required • Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby • Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle • Demonstrated ability to work collaboratively with engineering teams during agile development cycles • Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs • Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology • Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks • Relevant certifications in cloud platforms or solution architecture Company Overview • Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. It was founded in 2012, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://www.glia.com. Company H1B Sponsorship • Glia has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.