Glass Family of Companies

Compensation

Full Description

Field Service Technician JOB-10045058 Anticipated Start Date November 3,2025 Location Whippany, NJ Type of Employment Contract Employer Info As a global leader in agriculture enterprise, our client is recognized for their multiple brands and renowned reputation. Their research and development teams combine knowledge and ingenuity to create the most innovative ideas. With their cutting-edge products, they have a common goal: improved quality of life for all. Job Summary If you're interested in a Field Service Technician job, then this is the best role for you! Provide on-site equipment service for a radiology equipment portfolio, including preventive maintenance, emergency service, and installation support. Ensure high levels of customer satisfaction, meet business objectives, and develop sales skills to promote service programs. Job Description • Perform preventive maintenance, repairs, and installations at customer sites using approved procedures and documentation. • Troubleshoot and repair technically complex equipment using resources and technical knowledge. • Organize daily work schedule and coordinate with teammates for efficient operations. • Maintain and reorder mobile inventory to maximize equipment uptime and return defective/used inventory for refurbishment. • Generate service revenue by promoting Service Programs and Billable services; prepare and follow up on service quotes. • Identify and communicate new products or upgrade sales leads to the sales team. • Complete work orders accurately for proper customer billing. • Maintain company vehicles, calibration tools, special equipment, and stock inventory. • Safeguard proprietary information, including service manuals, software, and electronic devices. Skills Required • Strong troubleshooting and repair abilities for complex equipment. • Excellent verbal and written communication skills. • Ability to work independently in a fast-paced, self-directed environment. • Proficiency with Microsoft Office and customer relationship management/workforce software. • Strong organizational and scheduling skills to prioritize and manage workload. Education/Training/Certifications • Associate degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science, or related discipline preferred. • Military training in electronics, aviation, IT, or computer science with 2 years of relevant experience, or high school diploma/GED with certifications/training in these areas and 3 years of relevant experience. Additional Requirements • Must pass a drug screening and criminal background check. • Shift: 08:00 AM • Willingness to work flexible hours (evenings, weekends, holidays) and respond to emergency off-hours calls for 24/7 support. • Prior experience in a hospital setting or customer service preferred. • Ability to travel within assigned territory up to 70% locally and regionally, including occasional overnight trips. • Physical ability to lift/push over 50 lbs., stand/walk for extended periods, and frequently bend, stoop, twist, climb, crouch, kneel, or crawl. • Must hold a valid, unrestricted driver’s license. Pay Rate/Salary • Estimated Salary: $46.00 to $54.29 per hour based on qualifications. "We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws."