GitLab

Compensation

Full Description

Job Description: • Lead a distributed team of Customer Success Engineers in the Americas to drive GitLab adoption and technical value realization across a pooled book of business. • Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning. • Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes. • Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts. • Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale. • Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value. • Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross-functional teams. • Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience. Requirements: • Strong understanding of DevSecOps practices, with the ability to connect GitLab capabilities across source code management, CI/CD, security, and Agile planning to tangible business outcomes. • Experience leading and developing technical teams in a distributed, remote environment, with a focus on customer outcomes and scalable impact. • Background in software development or engineering that enables you to guide technical conversations, remove adoption barriers, and design effective enablement paths. • Experience designing and implementing scalable customer success or technical enablement programs, using data to measure impact and refine approaches. • Ability to translate complex technical concepts into clear, outcome-focused messaging for both technical and non-technical stakeholders. • Proven skill in collaborating with Sales, Renewals, and other cross-functional teams to align technical adoption work with commercial objectives. • Comfort using customer insights and feedback to influence internal priorities, including product, process, and program decisions. • Openness to diverse backgrounds and transferable skills, with a growth mindset toward learning GitLab’s platform and evolving DevSecOps practices. Benefits: • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support