GFL Environmental

Compensation

Full Description

Key Responsibilities: • Serve as a point of contact for existing service areas by establishing, managing, and retaining key business relationships for permanent commercial and industrial customers. • Effectively support the retention process when needed in both sales and customer service capacity, negotiate to retain (core accounts) in-bound calls related to lost business due to competitive reasons. • Respond to both inbound calls and certified mail cancellation letters. • Manage and retain the customer relationship through contract renewals, negotiations, and price increases. • Perform outbound collections calls and assist with billing issues as required. • Complete all required paperwork and other miscellaneous reports. • Support the Account Management team in overflow for all increases and decreases in service, change of ownership and other miscellaneous service changes that affect revenue. • Assist with Customer Relations queue, as required. • Develop and maintain a thorough knowledge of the company’s available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers. • Utilize SalesForce.com on a daily basis, scheduling and documenting all activities for new business opportunities. • Responsible for achieving and/or exceeding monthly quota on net new business and price achievement. • Conduct weekly phone blocking and all aspects of Activity Standard associated with role. • Responsible for an effective hand off process from new account attainment to existing account development. • Responsible for creating and managing an account penetration plan that is in line with the company’s growth objectives. • Responsible for proactive customer phone calls, contract renewals and negotiations, as well as customer defection. • Utilize Salesforce on a daily basis, scheduling and documenting all activities, effective management of a sales pipeline. • Performs other job-related duties as assigned. Knowledge Skills and Abilities: • Demonstrated sales experience with a proven track record of exceeding revenue quotas and managing a book of business. • Excellent verbal and written communication skills with the ability to communicate clearly with team members, management, employees and customers in an efficient and professional manner. • Strong interpersonal skills, including effective listening, problem solving, and negotiating skills. • Advanced organizational and time management skills. • Self-managed, with strong work ethic demonstrating integrity and trust. • Flexibility to accept and adapt to change as well as the commitment to seek continuous improvement. • Intermediate skills with Microsoft Office. Requirements: • 2+ years of solid waste industry experience (preferred). • High School diploma or GED. • Bachelor's degree in business administration, advertising, marketing or related field (preferred). Competencies: • Communication proficiency • Problem solving/ Analysis • Attention to detail • Time management • Critical thinking • Ethical conduct • Personal effectiveness/ Creditability • Active listening • Flexibility • Initiative Working Conditions: • This position operates in several different environments which includes both in a professional office and outside in the field. • Noise level is usually moderate. • Routinely uses standard office equipment such as computers, phones, filing cabinets, photocopiers and fax machine. Physical/Mental Demands: • Ability to stand, sit, walk, use hands and fingers, talk and hear. • Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. #GFLTalent