Get Covered

Compensation

Full Description

About the role The ideal candidate will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data. What you'll do Qualifications Give clear answers along to agents via phone, email, or chat Follow up on any pending support tickets Escalate any technical issues to Get Covered’s team Manage any cancellation and dispute requests Assist customers with policy changes Review new policy purchases for within our audit program Keep detailed records of support tasks that need done and tasks that have been completed Assist with the claims process Perform other work-related duties as assigned Previous service experience in a customer service environment preferred Prior experience within the Insurance industry is a plus but not required Excellent verbal and written communication skills along with attention to detail Basic computer skills and proficiency with Microsoft Office Suite or Google Workspace is required Have excellent time management skills Have excellent problem solving skills