Georgia's Own Credit Union

Compensation

Full Description

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today. This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office. SUMMARY: The Product Research Analyst will be responsible for leading the idea generation and idea screening phase of the product management process to increase product profitability, revenue, decrease expenses, and improve member experiences. This includes identifying, gathering and organizing member insights, focus groups, internal innovation ideas, marketplace analyses and competitive trends to drive the product innovation and enhancement pipeline strategy. Collaborates with Product Managers by providing fact-based research to develop and execute a new product, process or pricing strategy, or to enhance an existing product, process or pricing strategy. Assist in measuring the effectiveness of a product strategy and marketing and provide methods to determine overall effectiveness, relevant to cost and marketplace penetration of products launched. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Lead the analysis of new strategic capabilities that leverage and/or extend existing product solutions, create new product solutions and drive the overall ideation effort. • Engage in all aspects and phases of new product ideation, creation, design and product market potential analyses for Georgia’s Own product lines. This includes high-level product requirements, market requirements, member requirements, evaluation and recommendation to Product Managers of the prioritization of requirements, product enhancements. • Attend relevant on-line webinars, seminars, and extensively research product ideas relevant to current and new product market opportunities for the Credit Union to increase revenue, profitability and delight the member experience. Write reports from attending webinars, seminars and industry related publications for Product Managers to read and evaluate. • Maintain weekly reporting, Idea Generation & Screening Documentation, Product Ideation Canvas Boards. • Effectively articulate basis of new product development and existing product enhancements to meet profitability goals. Maintain Product Idea Generation Pipeline. • Analyzing potential buy or partner relationships for product lines. Exploring and working with third parties to identify partnership opportunities to drive innovation. • As needed, contribute to the business case identification and development process • Proactively evolve product features, efficiency, quality, pricing strategies and methods, profitability, and technology-based experiences (mobile, tablet, online). • Champion all product ideation activities, from strategic plan goals to daily, tactical execution across the company. • Participating in and shaping new innovation processes, practices, experiences to improve the overall innovation operating model for the Product Management department. • Remain knowledgeable of changing laws and regulations. • Other duties as may be assigned. EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS: • Bachelor’s Degree in Business related field or equivalent work experience • At least 2 years of financial services industry experience • At least 1 year of experience and knowledge of product management or related disciplines (e.g. project management, product marketing, and business analysis). • Proficient in Microsoft Office Suite – Excel, Outlook, PowerPoint, Word • (Preferred) Knowledge of consumer lending, mortgage lending, credit card payments ecosystem, checking, deposit and wealth management products helpful. As well as mobile, table, web, IVR, and in person branch experiences in the credit union/banking/financial services industry. OTHER JOB QUALIFICATIONS • Excellent interpersonal and communication skills, including the ability to influence, and collaborate across the organization. • Exceptional writing, presentation, negotiation skills. Sample writing documents may be requested. • Ability to operate as a leader with humility. • Passionate about the member experience – whether in person or through mobile devices. • Ability to read, analyze, and interpret financial profit and loss statements • Attention to detail, analytical, problem solving, and strong organizational, time management abilities. • Team player, independent thinker, motivated and self-starter. Strong creativity, with a passion to transform the business. • Ability to work well under pressure while handling multiple projects and priorities. • Willingness to work extended hours as business needs dictate. PHYSICAL REQUIREMENTS: To perform this job successfully, the employee must be able to perform each essential job duty satisfactorily. All employees must be able to communicate face to face or through technology with or without reasonable accommodation. Employee will be in an office environment (well-lighted, heated, and air-conditioned) typically stationed at a desk or table. Employee will be asked to sit and stand for various increments of time, and to lift/push up 10 lbs. Clerical office duties on various forms of technology are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. All positions that have lending responsibilities must comply with all requirements under the SAFE ACT, as well as the Credit Union’s policies and procedures related to the SAFE ACT. This includes an obligation on the employee’s part to ensure that NMLA registration pertaining to the SAFE ACT is kept current. The employee must notify the Credit Union within 30 days of any changes that need to be reflected on the NMLS registry. Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law. Consistent with obligations under federal law, every company that is a federal contractor or subcontractor is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans. We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class. Georgia’s Own Credit Union named to 2023 Top Workplaces USA list Georgia’s Own Credit Union is proud to be named to the 2023 Top Workplaces USA list. Organizations must receive at least a 35% response rate on their employee engagement surveys to be considered for the Top Workplaces award from Energage. Questions range from employees’ experiences with work-life balance and their overall well-being to communication, innovation, and values within the organization. As a full-service, not-for-profit financial institution, serving our members, giving back to our communities, and cultivating our employees is at the heart of what we do. That includes providing a flexible, innovative, engaging, and progressive work environment—just to name a few. We had an impressive participation rate of 75% in the employee engagement survey. Below is what some of our incredible employees have to say about working for Georgia’s Own: “In my work, I can be very flexible with my schedule, and I feel like I can contribute to the overall success of the company.” “Georgia’s Own is truly a fabulous place to work. I love my job because regardless of what area, everyone is focused on ensuring that our members have what they need to succeed. And that’s a good mission!” “I can contribute to the greater cause of providing our community with financial assistance to meet the dreams and needs of their families.” “I love the people that I work with and the vision behind who Georgia’s Own is and continues to be. I love being a part of an organization that cares for the community, starting with their very own employees and members.” We’re honored to be included among some of the most highly regarded organizations in the nation. This award would not have been possible without our extraordinary employees who work hand-in-hand to ensure our mission of Banking on Purpose remains the foundation of our work. Banking on Purpose While many things have changed throughout our long history as a credit union, acting with purpose—whether it’s serving our members, giving back to our communities, or cultivating our employees—has remained the foundation of what we do. Banking on Purpose explains our character and motivation. It drives our decision-making, and is the underlying reason why people should choose us as an employer and financial institution. Banking on Purpose is not just a tagline—it is our mission and vision, both internally and externally. EEO/EOE Georgia’s Own Credit Union is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of actual or perceived age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other characteristics protected by applicable federal, state, or local laws. Consistent with obligations under federal law, Georgia’s Own is committed to taking affirmative action to employ and advance women, minorities, disabled veterans, special disabled veterans, veterans of the Vietnam era, and other eligible veterans.