Georgia Department of Public Health (GA)

Compensation

Full Description

We are Accepting Applications for the Following Position: Customer Service Representative 2 (10074) Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents. Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com. LOCATION: T.O. Vinson Health Center DIVISION/DEPARTMENT: Community Health SALARY INFORMATION: $38,433.04 Annually / Pay Grade G / Job Code GST121 EXCEPTIONAL BENEFITS INCLUDE: ?13 Paid Holidays ?3 Weeks Annual Leave ?3 Weeks Sick Leave ?Flexible Schedules within our core working hours of M-F 8:15am-5pm ?Pension Plan ?Employer 401K Match ?Payroll Deductible Health Benefits ?Payroll Deductible Flex Benefits ?Flexible Spending Accounts ?Worksite Wellness ?Diverse Workforce ?Opportunities for Growth ?Hybrid teleworking option for eligible positions after probation 1. Provide Switchboard Coverage for all Maternal and Child Health Programs a. Complete Children 1st Screening and Referral Form in Person or over the Telephone b. Direct Phone calls to the appropriate programs (Babies Can’t Wait, Children 1st, First Care, Early Hearing Detection and Intervention, and Children Medical Services) 2. Schedule appointments a. Call Clients within 2 business days of receiving a referral. b. Document phone call attempt and all other contact attempts on a Progress Note c. Assessments and visits should be complete within 14 days of receiving a referral d. If appointment scheduled, enter client’s demographic information on staff’s Outlook Calendar e. Place referral with time and date of appointment in staff’s mailbox f. If unable to contact client by phone i. Send an introductory letter to client with 2 days of the phone call ii. Attempt a second phone call within 7 days of initial phone call. iii. Call secondary phone number iv. Contact referral source to seek alternate contact information for client 1. If referral submitted by DFCS, contact caseworker by phone and/or email and send an email to HealthMatters v. If client does not contact staff, send a 10 day notice that case will be closed 3. Process referrals that are received via fax, email, or in-person a. Copy immediately and distributed to the appropriate program as determined in the Birth to Five staffing meeting b. Maintain a copy of the referral to be entered into the State Electronic Notifiable Disease Surveillance System (SENDSS) database 4. Send correspondence to referral source a. Mail thank you letter to referral source 5. Enter data into the State Electronic Notifiable Disease Surveillance System (SENDSS) (Within 2 business days of receiving a referral) a. Enter Children 1st Screening and Referral Form (See SENDSS Training Manuel) i. Open Disposition in SENDSS 1. Risk Factors identified (Children 1st Program) 2. Refer to other programs (BCW, CMS, EHDI, or First Care) 3. Scan completed referral form into SENDSS 4. File refer form by dates b. Ages and Stages Developmental Screening Tool i. Enter completed Ages and Stages Questionnaire into SENDSS database ii. Upload entered Ages and States Questionnaire into SENDSS c. Modified Checklist for Autism in Toddlers (MCHAT) i. Contact Physician Office to receive MCHAT completed on a client between 16 to 30 months of age ii. Enter data from completed MCHAT into SENDSS iii. Upload completed MCHAT from into SENDSS d. Maternal Child Health (MCH) Assessment i. Enter completed MCH Assessment ii. Upload completed MCH into SENDSS 6. Attend Outreach Activities/Health Fairs a. Attend at least 2 Programmatic Related Outreach Activities High school diploma/GED and two (2) years of experience communicating information in a customer service setting. OR One (1) year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent NOTE: Some positions may require area specific certifications/licenses. NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview. Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason. Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification. ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: ”Career Opportunities” at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES (governmentjobs.com)If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to: jannise.gray1@dph.ga.gov. DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.