Genesys

Compensation

Full Description

Job Description: • Own the overall health, availability, performance, and security of the Microsoft 365 platform, including but not limited to Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, and Purview. • Define and maintain operational standards, support models, escalation paths, and runbooks for M365 services. • Act as the highest-level technical escalation point for complex M365 incidents and systemic issues. • Drive root cause analysis for major incidents and ensure sustainable corrective actions are implemented. • Serve as the primary technical owner of the Microsoft relationship for M365. • Manage Premier or Unified Support engagements, support cases, and service reviews with Microsoft. • Stay current on Microsoft roadmap changes and proactively assess impact, risk, and opportunities for the organization. • Provide architectural guidance and design oversight for M365 solutions and integrations. • Lead the evaluation, design, and implementation of new M365 capabilities and features. • Ensure platform designs align with enterprise security, compliance, identity, and data governance standards. • Drive automation and infrastructure-as-code practices for M365 administration where applicable. • Identify opportunities to improve platform reliability, scalability, cost optimization, and user experience. • Act as a trusted technical advisor to IT leadership, product owners, and business stakeholders on M365 capabilities and constraints. • Provide guidance and mentoring to senior and mid-level engineers supporting the platform. • Contribute to enterprise standards, reference architectures, and technical documentation. Requirements: • 8+ years of experience in enterprise IT engineering or platform engineering roles. • Deep hands-on expertise with Microsoft 365 services, administration, and troubleshooting in a large enterprise environment. • Strong knowledge of Entra ID (Azure AD), identity federation, conditional access, and modern authentication. • Experience managing Microsoft Unified or Premier Support engagements. • Proven ability to lead through influence and operate effectively as a senior individual contributor. • Strong problem-solving skills with the ability to operate in high-severity incident scenarios. • Excellent written and verbal communication skills. • Microsoft certifications such as Microsoft 365 Enterprise Administrator Expert or equivalent (preferred). • Exposure to Microsoft Intune, endpoint management, and device compliance concepts in an enterprise environment (preferred). • Familiarity with PowerShell automation and scripting for M365 administration (preferred). • Experience supporting regulated or compliance-driven environments (e.g., SOX, SOC, ISO) (preferred). • Prior experience operating in a global, 24x7 enterprise environment (preferred). Benefits: • Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments