Genesis10

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top professionals with innovative companies across various industries. With a strong commitment to fostering long-term partnerships, Genesis10 supports both clients and candidates through personalized service and expert guidance. Our client, a dynamic organization based in Chicago, IL, is seeking a Customer Success Manager to join their team on a 12-month contract. Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve their desired outcomes through effective relationship management and strategic support. You will act as the primary point of contact, driving customer satisfaction and retention while collaborating closely with internal teams to deliver exceptional service. What You'll Do: - You will build and maintain strong, long-lasting client relationships to understand their needs and goals. - You will proactively manage customer accounts to ensure successful adoption and utilization of products or services. - You will serve as the trusted advisor, providing insights and recommendations to maximize customer value. - You will coordinate with cross-functional teams including sales, product, and support to address client concerns and feedback. - You will monitor customer health metrics and develop action plans to mitigate risks and enhance satisfaction. - You will lead onboarding and training sessions to empower customers with the knowledge to succeed. - You will analyze customer data to identify trends and opportunities for growth. - You will contribute to continuous improvement initiatives to optimize the customer experience. What You Bring: - You bring 3+ years of experience in customer success, account management, or related roles. - You have strong communication and interpersonal skills to build rapport and influence stakeholders. - You possess problem-solving abilities and a proactive approach to managing client needs. - You are proficient with CRM software and customer success platforms. - You have the ability to work independently in a hybrid or remote environment, preferably within the Central Time Zone. Bonus Points If You Have: - Experience in the technology or software-as-a-service (SaaS) industry. - Familiarity with data analytics tools and customer health scoring. - Previous experience managing contract or enterprise-level accounts. - Certification in Customer Success Management or related fields. What We Offer: - We offer a flexible work arrangement with options for hybrid or fully remote work. - We offer competitive compensation aligned with your experience and skills. - We offer opportunities for professional development and career growth. - We offer a collaborative and inclusive work culture that values your contributions. - We offer comprehensive support to help you succeed in your role. Ready to Apply? If you are passionate about driving customer success and want to join a forward-thinking team, please submit your resume and cover letter through our application portal. We look forward to hearing from you!