Genesis10

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top professionals with innovative companies across various industries. With a strong commitment to fostering long-term partnerships, Genesis10 supports both clients and candidates through personalized service and expert guidance. Our client, a dynamic organization based in Chicago, IL, is seeking a Customer Success Manager to join their team on a 12-month contract. Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring our client’s customers achieve their desired outcomes and maximize the value of their products and services. You will act as a trusted advisor, building strong relationships and driving customer satisfaction and retention. This role offers flexibility with hybrid or fully remote work options, ideally within the Central Time Zone. What You'll Do: - You will manage a portfolio of customer accounts, ensuring their success and satisfaction. - You will develop and maintain strong relationships with key stakeholders to understand their needs and goals. - You will proactively identify opportunities for customers to expand their use of products and services. - You will collaborate with internal teams to address customer issues and deliver timely solutions. - You will conduct regular check-ins and business reviews to monitor customer health and progress. - You will provide training and support to help customers fully utilize product features. - You will gather and communicate customer feedback to influence product development and improvements. - You will track and report on customer success metrics and KPIs. What You Bring: - You have 3+ years of experience in customer success, account management, or a related field. - You possess excellent communication and interpersonal skills to build rapport with diverse clients. - You are skilled in problem-solving and conflict resolution to manage customer challenges effectively. - You have experience working with CRM software and customer success platforms. - You demonstrate strong organizational skills and the ability to manage multiple accounts simultaneously. Bonus Points If You Have: - Experience in the technology or software-as-a-service (SaaS) industry. - Familiarity with data analytics tools to interpret customer usage and trends. - Previous experience working in a remote or hybrid work environment. - Certification in Customer Success Management or related professional development. What We Offer: - We offer a flexible work environment with options for hybrid or fully remote work. - We offer competitive compensation aligned with your experience and skills. - We offer opportunities for professional growth and development. - We offer a collaborative and supportive team culture. - We offer access to cutting-edge tools and resources to help you succeed. Ready to Apply? If you are passionate about driving customer success and want to join a forward-thinking team, please submit your resume and cover letter through our application portal. We look forward to hearing from you!