Genesis10

Compensation

Full Description

Job Title: Customer Success Manager Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top professionals with innovative companies across various industries. With a strong commitment to fostering long-term partnerships, Genesis10 supports both clients and candidates through personalized service and industry expertise. Role Overview: As a Customer Success Manager, you will play a pivotal role in ensuring client satisfaction and retention by acting as the primary point of contact for our clients. You will work closely with clients to understand their needs, provide strategic guidance, and drive successful outcomes that align with their business goals. What You'll Do: - You will manage and nurture client relationships to ensure high levels of satisfaction and retention. - You will serve as the main liaison between clients and internal teams to facilitate clear communication and project success. - You will identify opportunities for account growth and collaborate with sales teams to expand service offerings. - You will analyze client feedback and usage data to recommend improvements and solutions. - You will develop and deliver presentations and reports to update clients on progress and performance. - You will coordinate onboarding and training sessions to help clients maximize product value. - You will proactively address and resolve any client issues or concerns in a timely manner. - You will stay informed about industry trends and best practices to provide expert advice to clients. What You Bring: - You bring at least 3 years of experience in customer success, account management, or related roles. - You have strong communication and interpersonal skills to build trust and rapport with clients. - You possess problem-solving abilities and a proactive approach to managing client needs. - You are proficient with CRM software and data analysis tools to track client engagement. - You have the ability to work independently in a hybrid or remote environment, preferably within the Central Time Zone. Bonus Points If You Have: - Experience working in the technology or staffing industry. - Familiarity with project management methodologies and tools. - A background in sales or business development. - Certification in Customer Success Management or related fields. What We Offer: - We offer a flexible work environment with options for hybrid or fully remote work. - We offer competitive compensation aligned with your experience and skills. - We offer opportunities for professional growth and development. - We offer a supportive team culture that values collaboration and innovation. - We offer comprehensive benefits including health, dental, and vision coverage. Ready to Apply? Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for the Customer Success Manager role at Genesis10. We look forward to hearing from you!