Genesis10

Compensation

Full Description

Job Title: Customer Success Analyst Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top professionals with innovative companies across various industries. With a strong commitment to excellence and client satisfaction, Genesis10 fosters a collaborative and dynamic work environment that supports career growth and development. Role Overview: As a Customer Success Analyst, you will play a crucial role in ensuring our global clients achieve their desired outcomes by leveraging our products and services. You will act as a trusted advisor, analyzing client needs and driving strategies that enhance customer satisfaction and retention. What You'll Do: - You will partner closely with global clients to understand their business objectives and challenges. - You will analyze customer data to identify trends, risks, and opportunities for improvement. - You will develop and deliver insightful reports and presentations to stakeholders. - You will collaborate with cross-functional teams to address client issues and implement solutions. - You will monitor customer health metrics and proactively engage clients to ensure success. - You will assist in the development of customer success strategies and best practices. - You will support onboarding and training initiatives to enhance client adoption. - You will contribute to continuous improvement efforts by providing feedback and recommendations. What You Bring: - Minimum of 3 years of experience in customer success, account management, or related roles. - Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or similar. - Excellent communication and interpersonal skills to build strong client relationships. - Ability to manage multiple priorities and work effectively in a fast-paced environment. - Experience working with global clients and understanding of diverse business cultures. Bonus Points If You Have: - Experience with customer success platforms like Gainsight or Salesforce. - Knowledge of SaaS products and technology industry trends. - Project management experience or certification. - Advanced data visualization skills using tools like Tableau or Power BI. What We Offer: - We offer a flexible remote or hybrid work environment to support work-life balance. - We offer competitive compensation and comprehensive benefits packages. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive company culture that values diversity. - We offer access to cutting-edge tools and resources to help you succeed. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!