Genesis10

Compensation

Full Description

Job Title: Customer Success Analyst Company Overview: Genesis10 is a leading talent solutions firm dedicated to connecting top professionals with innovative companies across various industries. With a strong commitment to excellence and client satisfaction, Genesis10 fosters a collaborative environment that supports career growth and professional development. Role Overview: As a Customer Success Analyst, you will play a pivotal role in ensuring our global clients achieve their desired outcomes by leveraging our products and services. You will act as a trusted advisor, analyzing client needs and driving strategies that enhance customer satisfaction and retention. What You'll Do: - You will partner closely with global clients to understand their business objectives and challenges. - You will analyze customer data to identify trends, risks, and opportunities for improvement. - You will develop and deliver insightful reports and presentations to stakeholders. - You will collaborate with cross-functional teams to address client issues and implement solutions. - You will monitor customer health metrics and proactively engage clients to ensure success. - You will assist in the development of customer success strategies and best practices. - You will support onboarding and training initiatives to maximize product adoption. - You will contribute to continuous improvement efforts by providing feedback from clients. What You Bring: - You have 2+ years of experience in customer success, account management, or a related analytical role. - You possess strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or similar. - You have excellent communication and interpersonal skills to build strong client relationships. - You are detail-oriented with the ability to manage multiple priorities effectively. - You have experience working in a remote or hybrid work environment. Bonus Points If You Have: - Experience with CRM platforms like Salesforce or HubSpot. - Knowledge of customer success software such as Gainsight or Totango. - Familiarity with SaaS business models and technology industry trends. - Advanced data visualization skills using tools like Tableau or Power BI. What We Offer: - We offer a flexible remote or hybrid work schedule to support work-life balance. - We offer competitive compensation and opportunities for professional growth. - We offer comprehensive health benefits including medical, dental, and vision. - We offer a collaborative and inclusive company culture that values diversity. - We offer ongoing training and development programs to enhance your skills. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Success Analyst role at Genesis10. We look forward to hearing from you!