Genesis10

Compensation

Full Description

Job Title: Customer Success Analyst Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top-tier professionals with innovative companies across various industries. With a commitment to excellence and client satisfaction, Genesis10 fosters a collaborative environment that supports career growth and professional development. Role Overview: As a Customer Success Analyst, you will play a pivotal role in ensuring our global clients achieve their desired outcomes by leveraging our products and services. You will act as a trusted advisor, working closely with clients to understand their needs, analyze data, and drive customer satisfaction and retention. What You'll Do: - You will partner closely with global clients to understand their business objectives and challenges. - You will analyze customer data to identify trends, risks, and opportunities for improvement. - You will develop and deliver insightful reports and presentations to stakeholders. - You will collaborate with cross-functional teams to address client needs and enhance the customer experience. - You will monitor customer health metrics and proactively engage to prevent churn. - You will assist in the implementation of customer success strategies and best practices. - You will gather and communicate client feedback to internal teams to inform product development. - You will support the onboarding process for new clients to ensure a smooth transition. What You Bring: - 3+ years of experience in customer success, account management, or related roles. - Strong analytical skills with proficiency in data analysis tools such as Excel, SQL, or Tableau. - Excellent communication and interpersonal skills to build strong client relationships. - Ability to manage multiple projects and priorities in a fast-paced environment. - Experience working with global clients and understanding of diverse business cultures. Bonus Points If You Have: - Experience with CRM platforms like Salesforce or HubSpot. - Knowledge of SaaS products and the technology industry. - Project management certification or experience. - Multilingual abilities or experience working in international markets. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer flexible remote or hybrid work arrangements to support work-life balance. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive company culture that values diversity. - We offer access to cutting-edge tools and resources to help you succeed. Ready to Apply? To apply, please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for the Customer Success Analyst role at Genesis10. We look forward to hearing from you!