Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong presence in the financial services sector, Genesis10 partners with top-tier clients to deliver exceptional staffing and consulting services. Our commitment to excellence and client satisfaction drives our success and growth. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented and proactive individual who can manage administrative tasks and facilitate smooth client service operations. What You'll Do: - You will assist multiple Operations teams by managing client service requests and ensuring timely resolution. - You will coordinate communication between clients and internal teams to maintain service quality. - You will analyze client data to identify trends and support process improvements. - You will prepare and maintain detailed reports and documentation for operational activities. - You will support the onboarding process for new clients and team members. - You will manage scheduling and logistics for client meetings and operational reviews. - You will troubleshoot and escalate issues as needed to ensure client satisfaction. - You will collaborate with cross-functional teams to enhance service delivery. What You Bring: - Minimum of 2 years of experience in client services or administrative support, preferably within financial services. - Strong organizational and multitasking skills with attention to detail. - Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data management tools. - Excellent communication skills, both written and verbal. - Ability to work onsite 5 days a week in Pittsburgh, PA. Bonus Points If You Have: - Experience with financial services operations or related software. - Familiarity with CRM systems and client management platforms. - Prior experience in a contract-to-hire role. - Strong problem-solving skills and a proactive approach to challenges. What We Offer: - We offer competitive hourly compensation between $20 and $22 based on experience. - We offer opportunities for professional growth and career advancement. - We offer a collaborative and supportive work environment. - We offer comprehensive onboarding and training programs. - We offer the chance to work with a respected client in the financial services industry. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!