Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong presence in the financial services sector, we partner with top-tier clients to deliver exceptional staffing and consulting services. Our commitment to excellence and client satisfaction drives our success and growth. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented and proactive individual who can manage administrative tasks and facilitate smooth client service operations. What You'll Do: - You will assist multiple Operations teams by managing and organizing client service requests and documentation. - You will coordinate communication between clients and internal teams to ensure timely resolution of issues. - You will maintain accurate records and update databases to support operational efficiency. - You will prepare reports and summaries to provide insights into client service activities. - You will support process improvement initiatives to enhance service delivery. - You will handle scheduling and logistical support for client meetings and team activities. - You will troubleshoot and escalate client concerns as needed to appropriate departments. - You will ensure compliance with company policies and regulatory requirements in all client interactions. What You Bring: - Minimum of 2 years of experience in client services, administrative support, or a related role. - Strong organizational and multitasking skills with attention to detail. - Excellent communication skills, both written and verbal. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Ability to work onsite 5 days a week in Pittsburgh, PA. - Experience in financial services or a related industry is preferred. Bonus Points If You Have: - Familiarity with CRM software and client management tools. - Knowledge of financial services operations and terminology. - Experience with process improvement methodologies. - Ability to work independently and as part of a collaborative team. What We Offer: - We offer competitive hourly compensation ranging from $20 to $22 based on experience. - We offer opportunities for professional growth and career advancement. - We offer a supportive and inclusive work environment. - We offer comprehensive onboarding and training programs. - We offer the chance to work with a dynamic team in a reputable financial services firm. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!