Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong presence in the financial services sector, Genesis10 partners with top-tier clients to deliver exceptional staffing and consulting services. Our commitment to excellence and client satisfaction drives our success and growth. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented and proactive individual who can manage administrative tasks and facilitate smooth client service operations onsite. What You'll Do: - You will assist multiple Operations teams by managing client service requests and ensuring timely resolution. - You will coordinate communication between clients and internal teams to maintain service quality. - You will analyze client data and prepare reports to support operational decision-making. - You will maintain accurate records and documentation related to client interactions and service activities. - You will support process improvement initiatives to enhance client service efficiency. - You will handle scheduling and logistical support for client meetings and team activities. - You will troubleshoot and escalate issues as needed to ensure client satisfaction. - You will collaborate with cross-functional teams to support overall business objectives. What You Bring: - Minimum of 2 years of experience in client services, administrative support, or operations within financial services. - Strong organizational skills with the ability to manage multiple tasks and priorities. - Proficiency in Microsoft Office Suite, especially Excel and Outlook. - Excellent communication skills, both written and verbal. - Ability to work onsite 5 days a week in Pittsburgh, PA. - Detail-oriented mindset with a problem-solving approach. Bonus Points If You Have: - Experience with financial services operations or client relationship management. - Familiarity with CRM software and data analysis tools. - Previous contract-to-hire or temporary staffing experience. - Knowledge of compliance and regulatory requirements in financial services. What We Offer: - We offer competitive hourly compensation between $20 and $22 based on experience. - We offer opportunities for professional growth and potential full-time employment. - We offer a collaborative and supportive work environment. - We offer comprehensive onboarding and training to set you up for success. - We offer the chance to work with a respected client in the financial services industry. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to reviewing your application and potentially welcoming you to our team.