Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top professionals with premier companies across various industries. With a strong commitment to excellence and innovation, Genesis10 fosters a collaborative environment that supports career growth and client success. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented individual who can manage client interactions and operational tasks efficiently while working onsite five days a week. What You'll Do: - You will assist multiple Operations teams by managing client service requests and ensuring timely resolution. - You will analyze client data to identify trends and provide actionable insights. - You will coordinate communication between clients and internal teams to facilitate smooth operations. - You will maintain accurate records and documentation related to client interactions. - You will support process improvement initiatives to enhance service delivery. - You will prepare reports and presentations for management review. - You will troubleshoot and resolve client issues promptly. - You will collaborate with cross-functional teams to meet client needs effectively. What You Bring: - You have at least 2 years of experience in client services or administrative support roles. - You possess strong analytical skills with proficiency in Microsoft Excel and data management tools. - You have excellent communication skills, both written and verbal. - You are detail-oriented with strong organizational abilities. - You can work effectively in a fast-paced, team-oriented environment. - You are available to work onsite in Pittsburgh, PA, five days a week. Bonus Points If You Have: - Experience in the financial services industry. - Familiarity with CRM software and client management systems. - Knowledge of process improvement methodologies. - Previous contract-to-hire experience. What We Offer: - We offer competitive hourly compensation between $20 and $22 based on experience. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer comprehensive onboarding and training programs. - We offer the potential for full-time employment upon successful contract completion. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!