Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong presence in the financial services sector, Genesis10 partners with top-tier clients to deliver exceptional staffing and consulting services. Our commitment to excellence and client satisfaction drives our success and growth. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented and proactive individual who can manage administrative tasks and facilitate smooth client service operations. What You'll Do: - You will assist multiple Operations teams by managing client service requests and ensuring timely resolution. - You will coordinate communication between clients and internal teams to maintain service quality. - You will analyze client data to identify trends and support process improvements. - You will prepare and maintain detailed reports and documentation for operational activities. - You will support the onboarding process for new clients and team members. - You will troubleshoot and resolve administrative issues to enhance client satisfaction. - You will collaborate with cross-functional teams to streamline workflows and improve efficiency. - You will maintain compliance with company policies and industry regulations. What You Bring: - You bring at least 2 years of experience in client services or administrative support, preferably in financial services. - You have strong organizational and multitasking skills to manage various responsibilities effectively. - You possess excellent communication skills, both written and verbal, to interact with clients and teams. - You are proficient in Microsoft Office Suite, especially Excel and Word. - You have a keen eye for detail and a problem-solving mindset. Bonus Points If You Have: - Experience working in a financial services environment. - Familiarity with client relationship management (CRM) software. - Knowledge of regulatory compliance standards relevant to financial services. - Previous experience in a contract-to-hire role. What We Offer: - We offer competitive hourly compensation between $20 and $22 based on experience. - We offer a supportive and collaborative work environment. - We offer opportunities for professional growth and career advancement. - We offer comprehensive onboarding and training programs. - We offer the chance to work onsite 5 days a week in a dynamic financial services setting. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you and exploring how you can contribute to our client’s success.