Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong presence in the financial services sector, Genesis10 partners with top-tier clients to deliver exceptional staffing and consulting services. Our commitment to excellence and client satisfaction drives our success and growth. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented and proactive individual who can manage administrative tasks and facilitate smooth client service operations. What You'll Do: - You will assist multiple Operations teams by managing client service requests and ensuring timely resolution. - You will coordinate communication between clients and internal teams to maintain service quality. - You will track and report on key performance metrics to support operational improvements. - You will maintain accurate records and documentation related to client interactions and service activities. - You will support the onboarding process for new clients and team members. - You will identify opportunities to streamline processes and enhance client satisfaction. - You will handle confidential information with discretion and professionalism. - You will participate in team meetings and contribute to continuous improvement initiatives. What You Bring: - Minimum of 2 years of experience in client services, administrative support, or operations within financial services. - Strong organizational skills with the ability to manage multiple tasks simultaneously. - Excellent communication skills, both written and verbal. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Ability to work onsite 5 days a week in Pittsburgh, PA. Bonus Points If You Have: - Experience with financial services operations or client relationship management. - Familiarity with CRM software and data reporting tools. - Prior experience in a contract-to-hire role. - Strong problem-solving skills and a proactive approach to challenges. What We Offer: - We offer competitive hourly compensation between $20 and $22 based on experience. - We offer opportunities for professional growth and potential full-time employment. - We offer a collaborative and supportive work environment. - We offer comprehensive onboarding and training to set you up for success. - We offer the chance to work with a respected client in the financial services industry. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!