Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top professionals with premier companies across various industries. With a strong commitment to excellence and innovation, Genesis10 fosters a collaborative environment that supports career growth and client success. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented individual who can manage administrative tasks efficiently while ensuring seamless client service delivery. What You'll Do: - You will assist multiple Operations teams by managing client service requests and ensuring timely resolution. - You will coordinate communication between clients and internal teams to facilitate smooth operations. - You will maintain accurate records and documentation related to client interactions and service activities. - You will analyze client data to identify trends and support process improvements. - You will prepare reports and presentations to update stakeholders on service performance. - You will support onboarding and training activities for new team members. - You will troubleshoot and resolve client issues with a proactive approach. - You will ensure compliance with company policies and industry regulations. What You Bring: - You bring at least 2 years of experience in client services or administrative support, preferably within financial services. - You have strong organizational skills and attention to detail. - You possess excellent communication skills, both written and verbal. - You are proficient in Microsoft Office Suite, especially Excel and PowerPoint. - You have the ability to multitask and manage competing priorities effectively. - You demonstrate problem-solving skills and a customer-focused mindset. Bonus Points If You Have: - Experience working in financial services or a related industry. - Familiarity with client relationship management (CRM) software. - Knowledge of regulatory compliance standards in financial services. - Previous experience in a contract-to-hire role. What We Offer: - We offer competitive hourly compensation between $20 and $22 based on experience. - We offer opportunities for professional development and career advancement. - We offer a collaborative and supportive work environment. - We offer comprehensive onboarding and training programs. - We offer the chance to work onsite in Pittsburgh, PA, five days a week, fostering team engagement. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!