Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong presence in the financial services sector, Genesis10 partners with top-tier clients to deliver exceptional staffing and consulting services. Our commitment to excellence and client satisfaction drives our success and growth. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented and proactive individual who can manage administrative tasks and facilitate smooth client service operations. What You'll Do: - You will assist multiple Operations teams by managing and organizing client service requests and documentation. - You will coordinate communication between clients and internal teams to ensure timely resolution of issues. - You will maintain accurate records and databases to support operational efficiency. - You will prepare reports and presentations to provide insights into client service performance. - You will support process improvement initiatives to enhance service delivery. - You will handle scheduling and logistical support for client meetings and team activities. - You will troubleshoot and escalate client concerns as needed to appropriate stakeholders. What You Bring: - You bring at least 2 years of experience in client services, administrative support, or operations within financial services. - You have strong organizational and multitasking skills to manage competing priorities effectively. - You possess excellent communication skills, both written and verbal, to interact with diverse teams and clients. - You are proficient in Microsoft Office Suite, especially Excel and PowerPoint. - You demonstrate attention to detail and a problem-solving mindset. Bonus Points If You Have: - Experience working in a financial services environment or with financial operations teams. - Familiarity with client relationship management (CRM) software. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Previous contract-to-hire or temporary staffing experience. What We Offer: - We offer competitive hourly compensation ranging from $20 to $22 based on experience. - We offer opportunities for professional growth and transition to permanent employment. - We offer a collaborative and supportive work environment. - We offer comprehensive onboarding and training to set you up for success. - We offer the chance to work onsite 5 days a week in a dynamic financial services setting. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!