Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading talent solutions firm specializing in connecting top professionals with premier companies across various industries. With a strong commitment to excellence and innovation, Genesis10 partners with clients to deliver tailored workforce solutions that drive business success. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires a detail-oriented and proactive individual who can manage client interactions and operational tasks efficiently while working onsite five days a week. What You'll Do: - You will assist multiple Operations teams by managing client service requests and ensuring timely resolution. - You will analyze client data to identify trends and provide actionable insights to improve service delivery. - You will coordinate communication between clients and internal teams to facilitate smooth operations. - You will maintain accurate records and documentation related to client interactions and operational processes. - You will support the preparation of reports and presentations for management review. - You will help troubleshoot and resolve client issues, escalating when necessary. - You will contribute to process improvement initiatives to enhance client satisfaction. - You will ensure compliance with company policies and industry regulations in all client interactions. What You Bring: - Minimum of 2 years of experience in client services, operations, or administrative roles, preferably within financial services. - Strong organizational skills with the ability to manage multiple tasks simultaneously. - Excellent communication skills, both written and verbal, to interact effectively with clients and team members. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems. - Detail-oriented mindset with strong problem-solving abilities. Bonus Points If You Have: - Experience working in financial services or a related industry. - Knowledge of regulatory compliance and operational best practices. - Previous experience in a contract-to-hire role. - Familiarity with data analysis tools or software. What We Offer: - We offer competitive hourly compensation ranging from $20 to $22 based on experience. - We offer opportunities for professional growth and potential full-time employment. - We offer a collaborative and supportive work environment. - We offer comprehensive onboarding and training to set you up for success. - We offer the chance to work onsite in a dynamic financial services setting. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!