Genesis10

Compensation

Full Description

Job Title: Administrative - Client Services Analyst Company Overview: Genesis10 is a leading professional services firm specializing in talent solutions and workforce management. With a strong commitment to client success and employee growth, Genesis10 partners with top-tier companies to deliver innovative staffing and consulting services. Our collaborative culture fosters continuous learning and career advancement. Role Overview: As a Client Services Analyst, you will play a crucial role in supporting multiple Operations teams within our financial services client in Pittsburgh, PA. This contract-to-hire position requires onsite presence five days a week and focuses on enhancing client service delivery through effective administrative and analytical support. What You'll Do: - You will assist multiple Operations teams by managing client service requests and ensuring timely resolution. - You will analyze client data to identify trends and provide actionable insights to improve service quality. - You will coordinate communication between clients and internal teams to facilitate smooth operations. - You will maintain accurate records and documentation related to client interactions and service activities. - You will support process improvement initiatives by gathering feedback and suggesting enhancements. - You will prepare reports and presentations to update stakeholders on client service performance. - You will handle administrative tasks such as scheduling meetings, managing calendars, and organizing files. - You will collaborate with cross-functional teams to ensure alignment and effective service delivery. What You Bring: - Minimum of 2 years of experience in client services, administrative support, or operations within financial services. - Strong analytical skills with proficiency in Microsoft Excel and data management tools. - Excellent communication skills, both written and verbal, to interact effectively with clients and teams. - Ability to multitask and manage time efficiently in a fast-paced environment. - Detail-oriented mindset with a commitment to accuracy and quality. - Proactive problem-solving skills and a collaborative approach to teamwork. Bonus Points If You Have: - Experience working in financial services or a related industry. - Familiarity with CRM software and client management systems. - Knowledge of process improvement methodologies such as Lean or Six Sigma. - Previous experience in a contract-to-hire role. What We Offer: - We offer competitive hourly compensation ranging from $20 to $22 based on experience. - We offer opportunities for professional development and career growth within Genesis10 and our clients. - We offer a supportive and inclusive work environment that values diversity and collaboration. - We offer comprehensive onboarding and training to set you up for success. - We offer the chance to work onsite in a dynamic financial services setting in Pittsburgh, PA. Ready to Apply? To apply for the Administrative - Client Services Analyst position, please submit your resume and a brief cover letter outlining your relevant experience to the Genesis10 careers portal or contact our recruitment team directly. We look forward to hearing from you!