Genesco

Compensation

Full Description

Job Title: Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer and wholesaler of branded footwear, apparel, and accessories. With a strong presence across the United States, Genesco is committed to delivering exceptional customer experiences through its diverse portfolio of brands, including Journeys. We pride ourselves on fostering a dynamic and inclusive work environment that supports growth and innovation. Role Overview: As a Seasonal Phone Support Representative at Journeys, you will play a crucial role in providing outstanding customer service during peak seasons. This work-from-home position involves handling inbound customer inquiries, resolving issues efficiently, and ensuring customer satisfaction. The role offers an excellent opportunity to gain valuable experience with the potential for permanent employment based on performance. What You'll Do: - You will manage inbound customer calls promptly and professionally. - You will resolve customer inquiries related to orders, products, and services. - You will provide accurate information about promotions, policies, and procedures. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will handle customer complaints with empathy and effective problem-solving. - You will meet or exceed performance metrics and quality standards. - You will adapt to evolving business needs and support seasonal demands. What You Bring: - Minimum of 1 year experience in customer service or phone support roles. - Strong verbal communication and active listening skills. - Ability to work independently in a remote environment. - Proficiency with basic computer applications and CRM systems. - Excellent problem-solving skills and attention to detail. - Flexibility to work varied shifts, including evenings and weekends. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brand products. - Bilingual abilities, especially in Spanish. - Experience working in a fast-paced, high-volume call center. What We Offer: - We offer competitive hourly pay with performance-based incentives. - We offer comprehensive training and ongoing support. - We offer the convenience and flexibility of working from home. - We offer opportunities for career advancement within Genesco. - We offer a supportive and inclusive team culture. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your resume and a brief cover letter through our careers page at www.genesco.com/careers. We look forward to hearing from you!