Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to delivering exceptional customer experiences, Genesco operates numerous retail stores and e-commerce platforms across the United States. Our Journeys brand is known for its trendy and youth-focused products, catering to a vibrant and dynamic customer base. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in providing outstanding customer service during peak seasons. This work-from-home position involves handling inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience. The role offers an opportunity to transition into a permanent position based on your performance and the company’s needs. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers about products and policies. - You will document customer interactions thoroughly in the company’s CRM system. - You will collaborate with team members and supervisors to improve service quality. - You will meet or exceed performance metrics and customer satisfaction goals. - You will adapt quickly to changes in processes and product offerings. - You will maintain a positive and patient attitude in all customer interactions. What You Bring: - You have at least 1 year of experience in customer service or phone support roles. - You possess excellent verbal communication and active listening skills. - You are comfortable using CRM software and basic computer applications. - You have the ability to multitask and manage time effectively in a remote work environment. - You demonstrate problem-solving skills and a customer-first mindset. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Experience working in a remote or virtual call center. - Bilingual language skills. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home scheduling to support work-life balance. - We offer comprehensive training and ongoing support to help you succeed. - We offer opportunities for career growth within Genesco and its brands. - We offer a supportive and inclusive team culture. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your resume and a brief cover letter through our careers page at www.genesco.com/careers. We look forward to hearing from you!