Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading specialty retailer with a diverse portfolio of footwear, apparel, and accessories brands. With a commitment to exceptional customer service and innovative retail solutions, Genesco supports a dynamic and inclusive work environment that fosters growth and development. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering outstanding customer service by handling inbound customer inquiries and providing timely, accurate assistance. This work-from-home position offers an excellent opportunity to contribute to the customer experience during peak seasons, with potential for permanent employment based on performance. What You'll Do: - You will manage inbound customer calls, addressing questions and concerns with professionalism and empathy. - You will provide product information, order status updates, and resolve issues efficiently. - You will document customer interactions accurately in the system to ensure seamless follow-up. - You will collaborate with team members and supervisors to improve service quality. - You will maintain up-to-date knowledge of Journeys products, policies, and promotions. - You will meet or exceed performance metrics related to call handling and customer satisfaction. - You will adapt to changing business needs and support additional tasks as required. What You Bring: - You bring at least 1 year of experience in customer service or phone support roles. - You have excellent verbal communication skills and a friendly, patient demeanor. - You are proficient with basic computer applications and comfortable learning new software. - You have a quiet, distraction-free home workspace suitable for remote work. - You demonstrate strong problem-solving abilities and attention to detail. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with CRM systems and call center technologies. - Ability to work flexible hours, including evenings and weekends. - Bilingual language skills to assist a diverse customer base. What We Offer: - We offer competitive hourly pay with performance-based incentives. - We offer comprehensive training and ongoing support to help you succeed. - We offer the flexibility of working from home with a supportive team environment. - We offer opportunities for career advancement within Genesco. - We offer employee discounts on Journeys products and other Genesco brands. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through our careers website or contact our recruitment team directly. We look forward to hearing from you!