Genesco

Compensation

Full Description

Job Title: Journeys Phone Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across the United States. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Phone Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service during peak seasons. This work-from-home position involves handling inbound customer inquiries, resolving issues efficiently, and ensuring a positive shopping experience that aligns with the brand’s standards. What You'll Do: - You will manage inbound customer calls with professionalism and empathy. - You will resolve customer issues related to orders, returns, and product information. - You will provide accurate and timely information to customers to enhance their shopping experience. - You will document customer interactions and maintain detailed records. - You will collaborate with team members and supervisors to improve service quality. - You will adapt to evolving business needs and support the transition to potential permanent employment. - You will maintain a positive attitude and contribute to a supportive remote work environment. What You Bring: - You bring at least 1-2 years of experience in customer service or phone support roles. - You have excellent communication skills, both verbal and written. - You are comfortable using computer systems and navigating multiple software applications. - You demonstrate strong problem-solving abilities and attention to detail. - You are self-motivated and able to work independently in a remote setting. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brand products. - Experience working in a seasonal or contract-based role. - Bilingual language skills to support diverse customer needs. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer flexible work-from-home arrangements to support work-life balance. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth within Genesco. - We offer a collaborative and inclusive company culture. Ready to Apply? To join our team as a Seasonal Phone Support Representative, please submit your application through the Genesco careers website or the Journeys job portal. We look forward to hearing from you!