Genesco

Compensation

Full Description

Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a crucial role in delivering exceptional customer service through online chat. This position is designed to support increased customer demand during peak seasons, with the opportunity to transition into a permanent role based on your performance and the company’s needs. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product information, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure a positive shopping experience. - You will document customer interactions accurately and maintain detailed records. - You will collaborate with team members and management to improve service quality. - You will stay informed about product updates, promotions, and company policies. - You will manage multiple chat conversations efficiently while maintaining high service standards. What You Bring: - You bring at least 1-2 years of experience in customer service or chat support roles. - You have excellent written communication skills with strong attention to detail. - You are comfortable using chat platforms and basic computer applications. - You possess problem-solving skills and the ability to handle challenging customer interactions calmly. - You have a reliable internet connection and a quiet workspace suitable for remote work. Bonus Points If You Have: - Experience in retail or e-commerce customer support. - Familiarity with order management systems and CRM software. - Ability to work flexible hours including evenings and weekends. - Previous experience working in a remote or virtual team environment. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support to help you succeed. - We offer a flexible work-from-home schedule to promote work-life balance. - We offer opportunities for career growth within Genesco and its brands. - We offer a supportive and inclusive team culture that values your contributions. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!