Genesco

Compensation

Full Description

Job Title: Journeys Chat Support Representative - Seasonal (Work From Home) Company Overview: Genesco is a leading retailer specializing in footwear, apparel, and accessories with a strong presence across North America. Known for its commitment to quality and customer satisfaction, Genesco operates several well-known brands including Journeys, catering to a diverse and fashion-forward customer base. Role Overview: As a Seasonal Chat Support Representative for Journeys, you will play a vital role in delivering exceptional customer service through online chat. This position is designed to support increased seasonal demand, providing timely and effective assistance to customers while representing the brand with professionalism and care. What You'll Do: - You will respond promptly and professionally to inbound customer inquiries via chat. - You will assist customers with product questions, order status, returns, and exchanges. - You will troubleshoot and resolve customer issues to ensure satisfaction. - You will document customer interactions accurately in the system. - You will collaborate with team members and management to improve service quality. - You will maintain up-to-date knowledge of products, promotions, and policies. - You will meet or exceed performance metrics and quality standards. - You will adapt to changing business needs and support continuous improvement initiatives. What You Bring: - You have at least 1 year of experience in customer service or chat support. - You possess excellent written communication skills with attention to detail. - You are comfortable using multiple computer systems and chat platforms simultaneously. - You demonstrate strong problem-solving abilities and patience. - You have the ability to work independently in a remote environment. - You are available to work flexible hours, including evenings and weekends during peak seasons. Bonus Points If You Have: - Previous experience in retail or e-commerce customer support. - Familiarity with Journeys or Genesco brands. - Experience working in a fast-paced, high-volume chat environment. - Bilingual language skills. What We Offer: - We offer competitive hourly pay with potential for permanent employment. - We offer comprehensive training and ongoing support. - We offer a flexible work-from-home schedule. - We offer opportunities for career growth within Genesco. - We offer a supportive and inclusive team culture. Ready to Apply? To join our team as a Seasonal Chat Support Representative, please submit your application through our careers page at www.genesco.com/careers. We look forward to hearing from you!