General Motors

Compensation

Full Description

Job Description Summary We are seeking a detail-oriented and collaborative Knowledge Architect to lead end-to-end knowledge management efforts that ultimately power the AskGM chatbot. This includes partnership with COEs on the strategic development, governance, and maintenance of our knowledge. This role is essential to ensuring AskGM delivers accurate, accessible, and high-quality information to users. The successful candidate will serve as the primary steward of knowledge content while building strong partnerships across their COEs. Key Responsibilities • Author high-quality knowledge articles, procedures, and documentation in line with annual cycles, events and activities for respective COE(s) • Enforce knowledge governance policies, including content approval workflows, timely review cycles, stakeholder alignment (e.g. PSC), version control standards and change management for all knowledge content • Implement quality control processes for knowledge article creation, updates, and retirement • Conduct regular content audits to ensure accuracy, relevance, and compliance with organizational standards, including knowledge article retirement and archival processes • Build and maintain strategic partnerships with Centers of Excellence across the organization and proactively coordinate with COE partners to ensure their specialized knowledge is accurately represented • Serve as the primary liaison between technical teams and business stakeholders for knowledge-related initiatives • Troubleshoot technical issues and be able to discern what is a knowledge gap vs a hallucination vs platform bug • Stay current with ServiceNow updates and best practices for knowledge management Required Experience • 3 - 5 years of experience in knowledge management, technical writing, or content strategy • Experience working with chatbot or AI-powered support systems using natural language processing or AI/ML concepts • Background in technical documentation or instructional design • Strong understanding of content management systems and information architecture • Familiarity with analytics tools for measuring content performance • Proven track record of collaborating with cross-functional teams and subject matter experts • Ability to translate complex technical concepts into user-friendly content • Project management skills with ability to manage multiple initiatives simultaneously Preferred Experience • 2+ years of hands-on experience with ServiceNow • Proficiency in ServiceNow Knowledge Management module Compensation The compensation information is a good faith estimate only. It is based on what a successful applicant might be paid in accordance with applicable state laws. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position, as well as geography of the selected candidate. • The salary range for this role is $85,100 - $135,900. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. • Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. • Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. #LI-NR1