General Motors

Compensation

Full Description

Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers Phoenix, AZ. The selected candidate must live in territory or relocate to Pheonix, AZ or surrounding area. This job may be eligible for relocation benefits. The Role The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM, its dealers, external fleet customers, and Independent Aftersales Market (IAM) stores. They often act as consultants to the dealers and IAMs, and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: developing and implementing marketing initiatives, customer retention, product displays, financial analysis, and training. What You'll Do (Responsibilities): • Extreme ownership of District Revenue, Retention & Customer Experience • Serve as a trusted advisor to dealership leadership • Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities • Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals • Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic • Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds • Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests • KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance Your Skills & Abilities (Required Qualifications): • Bachelor’s Degree or Equivalent Experience • 5+ years of experience leading, guiding and improving dealership fixed operations • Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience • Effective oral and written persuasive and informative communication skills • Proficient knowledge of Dealership Service & Parts Operations: • Automotive Parts and Service Systems • Dealer Operating Report & Fixed Analysis Tools • Dealership profit department’s structure and interconnectivity • Consultative Selling Skills • Ability to travel 70% of the time #LI-AP1