General Dynamics Information Technology

Compensation

Full Description

Help Desk Technician Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT • Provides technical support and troubleshooting to network, desktop, and/or systems hardware or software • May coach and provide guidance to less-experienced professionals • Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions • Provides remote support access through desktop mirroring and other remote access applications for worldwide sites • Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure WHAT YOU'LL NEED TO SUCCEED: • Required Experience: 0-3 years of related experience • Required Technical Skills: Installs, modifies, and repairs computer software using remote access tools • Required: Security+ certificate is required within 6 months of start date • Security Clearance Level: TS/SCI w/Poly • Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned • Location: On-Site in Annapolis Junction, MD • US Citizenship Required • Day Shift: Monday - Friday 8am-4pm or 10am-6pm Based on Contract needs. GDIT IS YOUR PLACE: • 401K with company match • Comprehensive health and wellness packages • Internal mobility team dedicated to helping you own your career • Professional growth opportunities including paid education and certifications • Cutting-edge technology you can learn from #GREENWAY #ITPolyMD #GDPoly Work Requirements