GEARYS Beverly Hills

Compensation

Full Description

This is a Temporary role. Hours will be part-time from September/ October, then full-time hours through mid January. Must be able to work up to 6 days per week, including some Sundays and available to work from day after Thanksgiving through day after Christmas. About the Role: As our Customer Service Specialist, you will play a key role in ensuring our clientele has a seamless experience in person, online, and by phone or email. You will be responsible for a variety of tasks, from handling orders, returns, back orders, complaints, damage claims, just to name a few. Your primary goal will be to maintain a level of efficiency and accuracy to meet client expectations and uphold the exceptional standards of GEARYS Beverly Hills. What You Will Do: • Work with multiple operating systems to manage incoming, outgoing orders and point of sale transactions. • Manage customer correspondence and ensure all communication is professional and timely. Maintain appropriate follow-through when necessary to build customer relationships. • Partner with our sales team to ensure that all commitments to clients are being met and lend back-up sales support as needed. • Assist clientele with returned merchandise and order cancelations, issuing refunds or credits based on our return policy. • Coordinate with our buying office team on back orders to maintain accurate stock levels. • Support our stockroom staff providing special handling instructions and managing the flow of merchandise from our warehouses. • Perform data entry audits to ensure all account records are accurate and up to date and partner with our accounting team as necessary. • Coordinate with our IT department to ensure that all e-commerce orders are paid in full prior to shipment. • Partner with our marketing team for timely registry updates regarding product images. • Work with our UPS representative to track missing packages and report damages to ensure we are reimbursed for the damaged or missing product. • Communicate and schedule all engraving needs with our outside vendors and inspect merchandise for accuracy upon completion. • Manage our driver’s delivery schedule and order outside messenger services when appropriate. • Answer incoming switchboard calls and direct them to the correct contact person or department. • Process all incoming and outgoing mail. • Assist in other departments as needed to manage customer demand. What We are Looking For: • Excellent communication skills are a must. We use multiple channels to communicate with our clientele as well as our work colleagues and outside vendors. • Able to multitask and prioritize duties while maintaining accurate order fulfillment. • A keen eye for detail is essential. We strive to resolve any potential issues in house to ensure our clients have a seamless experience. • A self-starter who can take the initiative to maintain a steady workflow and navigate a busy workday. • A willingness to learn and adapt to new operating systems and conditions. • Able to assist when needed during heavy traffic periods. Must be willing to help in other departments when requested to meet customer demand. • A commitment to collaboration when working with clients, sales associates and other team members or departments. • Demonstrates a positive and enthusiastic approach to upholding the exceptional standards of GEARYS Beverly Hills. Benefits of Working at GEARYS Beverly Hills: • Competitive compensation and benefits package. • The opportunity to work in a dynamic and fast paced luxury retail environment. • Be part of a team dedicated to delivering exceptional customer service. • Gain valuable experience in the world of luxury retail. Pay Range for this role is $23-$30 DOE