GEA Process Engineering

Compensation

Full Description

Job Title: Senior Manager Eastern Region Service Branch Company Overview: GEA Process Engineering is a division of GEA Group, a global leader in engineering solutions with a rich history dating back to 1881. We specialize in delivering innovative process technology and services to industries including food and beverage, pharmaceutical, and dairy. With a strong presence in the U.S. since 1929 and over 18,000 employees worldwide, GEA is committed to excellence, sustainability, and customer satisfaction. Role Overview: As the Senior Manager of the Eastern Region Service Branch, you will lead and oversee all service operations within the region, ensuring high-quality customer support and operational efficiency. This role is pivotal in driving growth, managing teams, and maintaining strong client relationships to uphold GEA’s reputation for excellence. What You'll Do: - You will lead and manage the Eastern Region service branch team to achieve operational goals and deliver exceptional service. - You will develop and implement strategic plans to grow service revenue and expand market presence. - You will oversee service delivery, ensuring timely and effective resolution of customer issues. - You will build and maintain strong relationships with key clients and stakeholders. - You will collaborate with sales, engineering, and other departments to align service offerings with customer needs. - You will manage budgets, forecasts, and resource allocation to optimize branch performance. - You will recruit, train, and mentor service staff to foster a high-performing team culture. - You will ensure compliance with company policies, safety standards, and industry regulations. What You Bring: - Minimum of 7 years of experience in service management or a related leadership role within engineering or industrial sectors. - Proven track record of managing teams and driving business growth in a service environment. - Strong knowledge of process engineering, equipment maintenance, and service operations. - Excellent leadership, communication, and interpersonal skills. - Ability to analyze data and make informed decisions to improve service performance. - Bachelor’s degree in Engineering, Business Administration, or a related field. Bonus Points If You Have: - Experience in the food and beverage, pharmaceutical, or dairy industries. - Familiarity with GEA products and service solutions. - Advanced degree or certifications in management or engineering. - Proficiency with CRM and service management software. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work arrangements to promote work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers page at www.gea.com/careers. We look forward to learning how you can contribute to the success of GEA Process Engineering’s Eastern Region Service Branch.