GEA Process Engineering

Compensation

Full Description

Job Title: Senior Manager Eastern Region Service Branch Company Overview: GEA Process Engineering is a division of GEA Group, a global leader in engineering solutions with a rich history dating back to 1881 in Germany. With over 18,000 employees worldwide and a strong presence in the U.S. since 1929, GEA specializes in delivering innovative solutions to industries including food and beverage, pharmaceutical, and dairy. Our commitment to quality and customer satisfaction drives our continued growth and success. Role Overview: As the Senior Manager of the Eastern Region Service Branch, you will lead and oversee all service operations within the region, ensuring exceptional customer service and operational excellence. This role is pivotal in driving business growth, managing a high-performing team, and maintaining strong client relationships. What You'll Do: - You will lead and manage the Eastern Region service branch, ensuring operational efficiency and customer satisfaction. - You will develop and implement strategic plans to grow service revenue and expand market presence. - You will oversee the recruitment, training, and development of service personnel to build a skilled and motivated team. - You will manage budgets, forecasts, and financial performance to meet business objectives. - You will collaborate with sales, engineering, and product teams to align service offerings with customer needs. - You will ensure compliance with safety, quality, and regulatory standards across all service activities. - You will analyze service metrics and customer feedback to drive continuous improvement initiatives. - You will represent the company at industry events and build strong relationships with key clients and partners. What You Bring: - You have at least 7 years of experience in service management or a related leadership role within engineering or industrial sectors. - You possess strong knowledge of service operations, customer service excellence, and team leadership. - You have proven experience managing budgets, financial planning, and operational metrics. - You demonstrate excellent communication, negotiation, and interpersonal skills. - You hold a Bachelor’s degree in Engineering, Business Administration, or a related field. - You are proficient with service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in the food and beverage, pharmaceutical, or dairy industries. - Advanced degree or certifications in management or engineering. - Familiarity with regulatory compliance and safety standards specific to the industry. - Multilingual abilities or experience working in a multicultural environment. What We Offer: - We offer a competitive salary and comprehensive benefits package including health, dental, and vision insurance. - We offer opportunities for professional development and career advancement within a global company. - We offer a collaborative and inclusive work environment that values innovation and teamwork. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and resources to support your success. Ready to Apply? Please submit your resume and cover letter through our careers page at www.gea.com/careers. We look forward to learning how you can contribute to our team and help drive the success of GEA Process Engineering in the Eastern Region.