GEA Process Engineering

Compensation

Full Description

Job Title: Senior Manager Eastern Region Service Branch Company Overview: GEA Process Engineering is a division of GEA Group, a global leader in engineering solutions with a rich history dating back to 1881. Serving diverse industries including food and beverage, pharmaceutical, and dairy, GEA prides itself on innovation, quality, and customer-centric solutions. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA continues to expand its footprint and impact. Role Overview: As the Senior Manager of the Eastern Region Service Branch, you will lead and oversee all service operations within the region, ensuring exceptional customer satisfaction and operational excellence. This role is pivotal in driving growth, managing teams, and maintaining GEA’s reputation for quality service delivery. What You'll Do: - You will lead and manage the Eastern Region service branch team to achieve operational goals and customer satisfaction. - You will develop and implement strategic plans to grow service revenue and expand market presence. - You will oversee service delivery, ensuring compliance with company standards and customer requirements. - You will collaborate with sales, engineering, and other departments to optimize service solutions. - You will manage budgets, forecasts, and resource allocation to maximize efficiency. - You will recruit, train, and mentor service staff to build a high-performing team. - You will analyze service performance metrics and implement continuous improvement initiatives. - You will maintain strong relationships with key customers and stakeholders to foster loyalty and repeat business. What You Bring: - Minimum of 7 years of experience in service management or a related leadership role within engineering or industrial sectors. - Proven track record of managing regional teams and driving service growth. - Strong knowledge of service operations, customer service principles, and technical service delivery. - Excellent leadership, communication, and interpersonal skills. - Ability to analyze data and make informed decisions to improve service performance. - Bachelor’s degree in Engineering, Business Administration, or a related field. Bonus Points If You Have: - Experience in the food and beverage or pharmaceutical industries. - Familiarity with GEA products and service offerings. - Advanced degree or certifications in management or engineering. - Proficiency with CRM and service management software. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work arrangements to promote work-life balance. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.gea.com/careers. We look forward to learning how you can contribute to the success of GEA Process Engineering.