GEA Process Engineering

Compensation

Full Description

Job Title: Senior Manager Eastern Region Service Branch Company Overview: GEA Process Engineering is a division of GEA Group, a global leader in engineering solutions with a rich history dating back to 1881. We specialize in delivering innovative technologies and services to industries including food and beverage, pharmaceutical, and dairy. With over 18,000 employees worldwide and a strong presence in the U.S. since 1929, GEA is committed to excellence and sustainable growth. Role Overview: As the Senior Manager of the Eastern Region Service Branch, you will lead and oversee all service operations within the region, ensuring high-quality customer support and operational efficiency. This role is pivotal in driving service excellence, managing teams, and fostering strong client relationships to support GEA’s growth objectives. What You'll Do: - You will lead and manage the Eastern Region service branch team to achieve operational goals and deliver exceptional customer service. - You will develop and implement strategic plans to enhance service delivery and customer satisfaction. - You will oversee service contracts, ensuring compliance and profitability. - You will collaborate with sales and engineering teams to support project execution and service solutions. - You will monitor key performance indicators and prepare reports for senior management. - You will recruit, train, and mentor service staff to build a high-performing team. - You will manage budgets and resource allocation to optimize branch performance. - You will address and resolve escalated customer issues promptly and effectively. What You Bring: - Minimum of 7 years of experience in service management within engineering or industrial sectors. - Proven leadership skills with at least 3 years managing regional or branch teams. - Strong knowledge of service operations, contract management, and customer relationship management. - Excellent communication and interpersonal skills to engage with diverse stakeholders. - Ability to analyze data and use metrics to drive decision-making. - Bachelor’s degree in Engineering, Business Administration, or a related field. Bonus Points If You Have: - Experience in the food and beverage or pharmaceutical industries. - Familiarity with GEA products and service solutions. - Advanced degree or certifications in management or engineering. - Proficiency with CRM and ERP software systems. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer the chance to be part of a global leader committed to innovation and sustainability. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.gea.com/careers. We look forward to learning how you can contribute to our team and help drive service excellence in the Eastern Region.