GEA Process Engineering

Compensation

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Job Title: Senior Manager Eastern Region Service Branch Company Overview: GEA Process Engineering is a division of GEA Group, a global leader in engineering solutions with a rich history dating back to 1881 in Germany. With over 18,000 employees worldwide and a strong presence in the U.S. since 1929, GEA serves diverse industries including food and beverage, pharmaceutical, and dairy, delivering innovative and reliable process technologies. Role Overview: As the Senior Manager of the Eastern Region Service Branch, you will lead and oversee service operations to ensure exceptional customer satisfaction and operational excellence. This role is pivotal in driving growth, managing teams, and maintaining high standards of service delivery across the region. What You'll Do: - You will lead and manage the Eastern Region service branch, ensuring efficient and effective service operations. - You will develop and implement strategic plans to grow service revenue and enhance customer satisfaction. - You will oversee a team of service professionals, providing coaching, development, and performance management. - You will collaborate with sales and engineering teams to align service offerings with customer needs. - You will manage budgets, forecasts, and operational metrics to meet financial and service goals. - You will ensure compliance with company policies, safety standards, and industry regulations. - You will drive continuous improvement initiatives to optimize service processes and quality. - You will build and maintain strong relationships with key customers and stakeholders. What You Bring: - Minimum of 7 years of experience in service management or related roles within engineering or industrial sectors. - Proven leadership skills with experience managing teams and driving performance. - Strong knowledge of service operations, customer service principles, and process engineering. - Excellent communication, interpersonal, and problem-solving skills. - Ability to manage budgets, analyze data, and make strategic decisions. - Bachelor’s degree in Engineering, Business, or a related field; advanced degree preferred. Bonus Points If You Have: - Experience in the food and beverage, pharmaceutical, or dairy industries. - Familiarity with GEA products and service solutions. - Project management certification or experience. - Multilingual abilities or experience working in diverse cultural environments. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and career advancement within a global company. - We offer a collaborative and inclusive work environment that values innovation. - We offer flexible work arrangements to support work-life balance. - We offer access to cutting-edge technology and resources to excel in your role. Ready to Apply? To join our team as the Senior Manager Eastern Region Service Branch, please submit your resume and cover letter through our careers portal at www.gea.com/careers. We look forward to learning how you can contribute to our continued success.