GEA Process Engineering

Compensation

Full Description

Job Title: Senior Manager Eastern Region Service Branch Company Overview: GEA Process Engineering is a division of GEA Group, a global leader in engineering solutions with a rich history dating back to 1881 in Germany. We specialize in delivering innovative technologies and services to industries including food and beverage, pharmaceutical, and dairy. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA is committed to excellence, sustainability, and customer satisfaction. Role Overview: As the Senior Manager of the Eastern Region Service Branch, you will lead and oversee all service operations within the region, ensuring high-quality customer support and operational efficiency. This role is pivotal in driving growth, managing teams, and maintaining strong client relationships to uphold GEA’s reputation for excellence. What You'll Do: - You will lead and manage the Eastern Region service branch team to achieve operational goals and customer satisfaction. - You will develop and implement strategic plans to grow service revenue and expand market presence. - You will oversee service delivery, ensuring timely and effective resolution of customer issues. - You will build and maintain strong relationships with key clients and stakeholders. - You will collaborate with sales, engineering, and product teams to align service offerings with customer needs. - You will manage budgets, forecasts, and resource allocation to optimize branch performance. - You will recruit, mentor, and develop high-performing service professionals. - You will ensure compliance with company policies, safety standards, and industry regulations. What You Bring: - Minimum of 7 years of experience in service management or related leadership roles within engineering or industrial sectors. - Proven track record of managing teams and driving service growth in a regional capacity. - Strong knowledge of service operations, customer relationship management, and technical problem-solving. - Excellent leadership, communication, and interpersonal skills. - Ability to analyze data and make informed decisions to improve service performance. - Bachelor’s degree in Engineering, Business Administration, or a related field; advanced degree preferred. Bonus Points If You Have: - Experience in the food and beverage, pharmaceutical, or dairy industries. - Familiarity with GEA products and service solutions. - Proficiency in CRM and service management software. - Multilingual skills or experience working in diverse cultural environments. What We Offer: - We offer a competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career advancement. - We offer a supportive and inclusive work environment. - We offer flexible work arrangements and work-life balance initiatives. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.gea.com/careers. We look forward to learning how you can contribute to the success of GEA Process Engineering’s Eastern Region Service Branch.