GEA Process Engineering

Compensation

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Job Title: Senior Manager Eastern Region Service Branch Company Overview: GEA Process Engineering is a division of GEA Group, a global leader in engineering solutions with a rich history dating back to 1881. We specialize in delivering innovative and sustainable technologies to industries including food and beverage, pharmaceutical, and dairy. With a strong presence in the U.S. since 1929 and over 18,000 employees worldwide, GEA is committed to excellence and continuous growth. Role Overview: As the Senior Manager of the Eastern Region Service Branch, you will lead and oversee all service operations within the region, ensuring high-quality customer support and operational efficiency. This role is pivotal in driving service excellence, managing teams, and fostering strong client relationships to support GEA’s growth and reputation. What You'll Do: - You will lead and manage the Eastern Region service branch team to achieve operational goals and customer satisfaction. - You will develop and implement service strategies that align with company objectives and market demands. - You will oversee service delivery, ensuring timely and effective resolution of customer issues. - You will build and maintain strong relationships with key clients and stakeholders. - You will manage budgets, forecasts, and resource allocation to optimize branch performance. - You will collaborate with sales, engineering, and other departments to enhance service offerings. - You will recruit, train, and mentor service staff to build a high-performing team. - You will analyze service metrics and prepare reports to inform leadership decisions. What You Bring: - Minimum of 7 years of experience in service management or a related field, preferably in engineering or industrial services. - Proven leadership skills with experience managing teams and driving performance. - Strong knowledge of service operations, customer service principles, and process improvement. - Excellent communication and interpersonal skills to engage with clients and internal teams. - Ability to manage budgets and resources effectively. - Bachelor’s degree in Engineering, Business Administration, or a related discipline. Bonus Points If You Have: - Experience in the food and beverage or pharmaceutical industries. - Familiarity with GEA products and technologies. - Advanced degree or certifications in management or engineering. - Proficiency with CRM and service management software. What We Offer: - We offer a competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career advancement. - We offer a collaborative and inclusive work environment. - We offer flexible work arrangements to support work-life balance. - We offer the chance to be part of a global leader committed to innovation and sustainability. Ready to Apply? Please submit your resume and cover letter through our careers portal at www.gea.com/careers. We look forward to learning how you can contribute to the success of GEA Process Engineering.