GE HEALTHCARE

Compensation

Full Description

Jobbeschreibung Zusammenfassung The Senior Field Service Engineer performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The Senior Field Service Engineer is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works independently to trouble shoot and perform moderately complex repairs on assigned equipment. Independently performs and leads equipment installations in one or more modalities. Responsible for driving customer satisfaction through Service Excellence. Work location: South Pittsburgh – Northern West Virginia GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Stellenbeschreibung Key Roles and Experiences • Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients • Perform troubleshooting, service repairs and installations of moderate complexity • Lead communications with customers and serve as escalation point for customer related concerns, including installations • Own customer issues from dispatch or identification of issue to resolution. • Proactively engage with other team members to ensure appropriate solution for the customer • Leads installations, validations, maintenance, and service repair needs on designated equipment. • Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth. • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues • Work location: South Pittsburgh – Northern West Virginia Qualifications/Technical Requirements: • Educational and Technical Requirements • Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment • Or high school diploma/GED and 6 years of relevant experience • Technical capabilities in PCS, diagnostic cardiology and invasive cardiology including troubleshooting, repair and installation • Must have and maintain a valid Driver’s License • Experience with Web applications as well as Microsoft suite of products • Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. • Ability to be available after hours and/or work a rotating on-call schedule including weekends • Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction Preferred Qualifications • Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-PA1 #Remote We will not sponsor individuals for employment visas, now or in the future, for this job opening. Zusätzliche Informationen GE HealthCare bietet ein hervorragendes Arbeitsumfeld, berufliche Entwicklung, anspruchsvolle Karrieren und wettbewerbsfähige Vergütung. GE HealthCare ist ein href="https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf" target="_blank">Arbeitgeber, der die Chancengleichheit fördert.href="https://assets.phenompeople.com/CareerConnectResources/GE11GLOBAL/en_global/desktop/assets/images/poster_screen_reader_optimized_w_supplement.pdf" target="_blank"> Beschäftigungsentscheidungen werden unabhängig von Rasse, Hautfarbe, Konfession, nationaler oder ethnischer Herkunft, Geschlecht, sexueller Orientierung, Geschlechtsidentität oder -ausdruck, Alter, Behinderung, Status als geschützter Veteran oder anderen gesetzlich geschützten Merkmalen getroffen. GE HealthCare beschäftigt für dieses Stellenangebot nur Mitarbeiter, die gesetzlich dazu berechtigt sind, in den USA zu arbeiten. Jedes Stellenangebot setzt den erfolgreichen Abschluss eines Drogentests voraus (falls zutreffend). Während GE HealthCare derzeit keine Impfung gegen COVID-19 für US-Mitarbeiter vorschreibt, haben einige GE HealthCare-Kunden Impfvorschriften, die möglicherweise für bestimmte Mitarbeiter von GE HealthCare gelten. Umzugshilfe bereitgestellt: Nein