GE Appliances, a Haier company

Compensation

Full Description

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? The Bodewell Service Specialist (BSS) is a key remote dispatch position within Bodewell Field Service. BSS team members play a central role in managing technician schedules, optimizing routes, and coordinating with customers, service managers, and call centers to ensure timely, efficient, and high-quality appliance repair service delivery. Position Bodewell Service Specialist (Remote) Location USA, Phoenix, AZ How You'll Create Possibilities Coordinate daily routes by working closely with Bodewell Appliance Care Experts (technicians), consumers, Consumer Service Managers (CSM’s), and the call center to ensure schedules run smoothly and efficiently. Optimize Bodewell technician routes by balancing morning/afternoon workloads, adjusting schedules based on geography, managing forced calls, and verifying that parts will be available in time for appointments. Reschedule service calls as needed to minimize customer inconvenience and maximize technician productivity. Provide professional customer service via phone and email, ensuring both internal teams and external customers receive timely, accurate, and courteous support. Working Conditions This is a fully remote, work-from-home dispatch position. A reliable high-speed internet connection and a professional, distraction-free home workspace are required. Standard business hours are 7:00 AM Eastern to 5:00 PM Pacific, Monday through Friday, with Saturday operations from 7:30 AM Eastern to 2:00 PM Pacific. Shifts are 8 hours and may vary within these business hours. Depending on time zone coverage, start times may be as early as 4:00 AM Pacific / 7:00 AM Eastern and end as late as 5:00 PM Pacific / 8:00 PM Eastern. Flexibility is necessary to support technicians and customers across all U.S. time zones. Occasional Saturday shifts may be required based on business needs. Training Schedule: Initial training is conducted remotely, Monday through Friday, from 7:00 AM to 4:00 PM Arizona time What You'll Bring to Our Team Required Qualifications HS Diploma or General Education Degree (GED). At least 6 months experience in a high-volume customer service role. Excellent organizational skills and attention to detail. Excellent oral communication skills, specifically telephone skills. Ability to work in an extremely fast-paced, dynamic team environment with many competing priorities and deadlines. Must possess a high degree of integrity and ability to maintain confidentiality. Must be a motivated self-starter, clear thinker and fast learner. Ability to listen actively to correctly understand customer’s requirements, questions or complaints. Working relationships with a field-based clientele. Ability to learn geography/read a map. Data entry experience. Desired Qualifications 1-2 year of previous dispatch experience. Bilingual candidates are encouraged to apply. Previous customer service, appliance, part, dispatch and/or inventory experience. Knowledge of Web based systems: FSMS, COPS, or Salesforce equivalent. One-year of experience using IBM PC, Microsoft Windows, Word, Excel, PowerPoint, Outlook, etc. Flexibility as the work schedule varies and may change at any time. Our Culture Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com GE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges. More than a place to work, GE Appliances is a place of opportunity, a place to grow and a place to develop your career. Recruitment Fraud Notice