GE Aerospace

Compensation

Full Description

Job Description: • Digital Workplace Technologies (DWT) is responsible for delivering world-class services • Work within the DWT Technical Operations function handling Collaboration & Email Services including Exchange Online, SMTP Email Relay and Email Security platforms as a Level 3 expert • Perform monitoring, maintenance, and management across the entire ecosystem of GE Aerospace’s Collaboration & Email related services • Maintain a solid understanding of a complex and enterprise-grade Collaboration & Email platform • Act as an escalation point for all requests and incidents • Partnering with various stakeholders throughout the organization • Accountable for identifying opportunities to improve overall user experience • Work to transition on-prem email users to Exchange Online • Own the tools required to manage Collaboration & Email • Partner with the internal operations team to build and integrate platform monitoring tools • Ensure the service meets SLAs and facilitate metrics reporting • Document standard operating processes (SOPs) • Perform change management operations • Assist & own the preparation of end user support documentation and knowledge • Investigate the possibilities of automation for self-service of end user support • Effectively perform advanced troubleshooting and crisis management • Support end user issues by providing effective solutions • Drive to increase end user satisfaction by adoption of lean methodologies Requirements: • Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR associate's degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience • Experience in Collaboration or Email services (architecture, operations, support etc.) • Excellent analytical and problem-solving skills • Ability to work both autonomously and in constant collaboration with product managers, architects, operations, and end users • Ability to clearly communicate data through both verbal and written communications such as presentations, dashboards, and email updates • Excellent organizational, interpersonal, and written communication skills are a must • Able to successfully interact with all levels of the organization • Strong work ethic & desire to learn • A commitment to continuous improvement. Benefits: • Healthcare benefits include medical, dental, vision, and prescription drug coverage • Access to a Health Coach • A 24/7 nurse-based resource • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • Retirement benefits include the GE Retirement Savings Plan • A tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Access to Fidelity resources and planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability insurance • Life insurance • Paid time-off for vacation or illness