GE Aerospace

Compensation

Full Description

Job Description: • Work within the DWT Technical Operations function as a technical leader responsible for operations of Microsoft SharePoint, OneDrive, Box and related document management services • Technical accountability over the operational stability of DWT collaboration platforms, tools & services • Maintain a solid understanding of a complex collaboration ecosystem which has several integrations into other systems • Act as the technical escalation point within the internal Systems Administration team • Perform platform monitoring, maintenance, and management across the entire ecosystem of GE Aerospace’s document management related services • Partnering with various stakeholders throughout the organization and externally on resolution of requests and incidents • Identify opportunities to improve overall user experience • Responsible for engaging with technical support teams and the premier team within Microsoft and Box as needed to coordinate issue resolution • Ensure the service meets SLAs and facilitate metrics reporting • Drive to increase the end user satisfaction by adoption of lean methodologies Requirements: • Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional IT experience • A minimum of 5+ Years’ professional experience working with IT Collaboration tools (Microsoft Services, Email, Document Collaboration tools etc.) • Strong written and communications skills • Ability to operate under ambiguity or with incomplete technical or business requirements • Excellent analytical and problem-solving skills • Ability to work both autonomously and in constant collaboration with product managers, architects, operations, and end users • Knowledge and experience with ServiceNow • Must be fluent in English. Benefits: • Healthcare benefits include medical, dental, vision, and prescription drug coverage • Access to a Health Coach, a 24/7 nurse-based resource • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Access to Fidelity resources and planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability insurance • Life insurance • Paid time-off for vacation or illness