GCR Professional Services

Compensation

Full Description

Job Title: Senior Field Services Support Company Overview: GCR Professional Services is a leading provider of advanced communication solutions and technical support services. With a commitment to innovation and customer satisfaction, we serve a diverse range of industries by delivering reliable and cutting-edge technology solutions. Role Overview: As a Senior Field Services Support Technician, you will play a critical role in ensuring the seamless installation, configuration, and maintenance of communication systems and related electronic equipment. This position blends remote troubleshooting with hands-on, on-site service to support our clients' operational needs. What You'll Do: - You will install and configure communication systems, servers, and workstations to meet client specifications. - You will perform routine maintenance and repairs on electronic equipment to ensure optimal performance. - You will troubleshoot and resolve technical issues both remotely and on-site. - You will collaborate with cross-functional teams to support project deployments and upgrades. - You will document service activities and maintain accurate records of equipment status. - You will provide technical training and support to clients and junior technicians. - You will ensure compliance with safety standards and company policies during all service activities. - You will contribute to continuous improvement initiatives to enhance service quality. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of communication systems, servers, and workstation hardware. - Proficiency in troubleshooting and repairing electronic and network equipment. - Excellent problem-solving skills and the ability to work independently. - Effective communication skills for client interaction and team collaboration. - Valid driver's license and willingness to travel to client sites as required. Bonus Points If You Have: - Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. - Experience with VoIP systems and network infrastructure. - Familiarity with remote diagnostic tools and software. - Background in training or mentoring junior staff. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements including remote and on-site work. - We offer company-sponsored training and certification programs. Ready to Apply? Please submit your resume and cover letter to our careers page at www.gcrprofessionalservices.com/careers or email us directly at careers@gcrprofessionalservices.com. We look forward to hearing from you!