GCR Professional Services

Compensation

Full Description

Job Title: Senior Field Services Support Company Overview: GCR Professional Services is a leading provider of advanced communications and technology solutions, dedicated to delivering exceptional service and support to clients across various industries. With a strong commitment to innovation and customer satisfaction, we empower businesses to optimize their communications infrastructure and technology operations. Role Overview: As a Senior Field Services Support Technician, you will play a critical role in ensuring the seamless installation, configuration, maintenance, and servicing of communications systems, servers, workstations, and related electronic equipment. This position blends remote troubleshooting with hands-on on-site support, requiring technical expertise and excellent customer service skills. What You'll Do: - You will install and configure communications systems and related electronic equipment at client sites. - You will perform routine maintenance and troubleshooting to ensure optimal system performance. - You will provide remote and on-site technical support to resolve complex hardware and software issues. - You will collaborate with cross-functional teams to implement system upgrades and enhancements. - You will document service activities, configurations, and technical issues accurately. - You will train clients and end-users on system operation and best practices. - You will ensure compliance with safety standards and company policies during all service activities. - You will contribute to continuous improvement initiatives to enhance service delivery. What You Bring: - Minimum of 5 years of experience in field services support or a related technical role. - Strong knowledge of communications systems, servers, and workstation hardware. - Proficiency in troubleshooting and repairing electronic and network equipment. - Excellent problem-solving skills and the ability to work independently. - Strong communication and customer service skills. - Valid driver’s license and willingness to travel to client sites as needed. Bonus Points If You Have: - Certifications such as CompTIA Network+, Cisco CCNA, or similar. - Experience with VoIP systems and network infrastructure. - Familiarity with remote support tools and software. - Background in training or mentoring junior technicians. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work arrangements including remote work options. - We offer company-sponsored training and certification programs. Ready to Apply? Please submit your resume and cover letter to our careers page at www.gcrprofessionalservices.com/careers or email us directly at careers@gcrprofessionalservices.com. We look forward to hearing from you!