GCR Professional Services

Compensation

Full Description

Job Title: Senior Field Services Support Company Overview: GCR Professional Services is a leading provider of advanced communications and technology solutions, dedicated to delivering exceptional service and innovative support to clients across various industries. With a strong commitment to quality and customer satisfaction, we empower businesses to optimize their communications infrastructure and technology operations. Role Overview: As a Senior Field Services Support Technician, you will play a critical role in ensuring the seamless installation, configuration, maintenance, and servicing of communications systems, servers, workstations, and related electronic equipment. This position blends remote troubleshooting with hands-on, on-site technical support to maintain and enhance client systems. What You'll Do: - You will install and configure communications systems and related electronic equipment at client sites. - You will perform routine maintenance and urgent repairs on servers, workstations, and network devices. - You will provide remote and on-site technical support to diagnose and resolve system issues. - You will collaborate with clients and internal teams to ensure timely and effective service delivery. - You will document service activities, configurations, and troubleshooting steps accurately. - You will train clients on system usage and best practices to maximize operational efficiency. - You will stay updated on the latest technologies and industry trends to provide expert advice. - You will ensure compliance with safety standards and company policies during all service activities. What You Bring: - Minimum of 5 years of experience in field services support or a similar technical role. - Strong knowledge of communications systems, servers, workstations, and networking equipment. - Proficiency in troubleshooting hardware and software issues in complex environments. - Excellent communication and customer service skills to interact effectively with clients. - Ability to work independently and manage multiple service calls efficiently. - Valid driver’s license and willingness to travel frequently to client sites. Bonus Points If You Have: - Certifications such as CompTIA Network+, Cisco CCNA, or equivalent. - Experience with VoIP systems and unified communications platforms. - Familiarity with remote monitoring and management tools. - Background in training or mentoring junior technicians. What We Offer: - We offer competitive salary and comprehensive benefits package. - We offer opportunities for professional growth and certification support. - We offer a dynamic work environment with a blend of remote and on-site work. - We offer supportive team culture focused on collaboration and innovation. - We offer flexible scheduling to promote work-life balance. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our careers portal at www.gcrprofessionalservices.com/careers. We look forward to hearing from you!